Terms & Warranty

 

PRICES:

All prices and specifications are subject to change without prior notice. All shipments will be made at prices prevailing at the time of shipping. Any special conditions or prices must be approved in writing prior to shipment.


MINIMUM:

Bathroom Furniture and Vessels: There is no net minimum order or handling fee applied to orders.

Kitchen Sinks: There is a $100.00 net minimum order. A $20.00 handling fee applies to orders less than $100.00 net.


FREIGHT:

Freight prepaid and added. Most orders will ship within 24-48 hours of purchase order receipt. Changes in order will delay the shipping an additional 24 hours. Rush orders (Next day, 2nd day, 3 day) must be received by 11 am EST to be processed the same day. In addition to the expedited freight charged $15.00 rush shipment fee will be added to the order.


CONDITIONS OF SALE:

All products become the buyer's property when delivered to the carrier. All goods are shipped at customer's risk. Madeli-USA L.L.C. reserves the right to modify design, pricing and packaging or alter the weight of any item at our option.


CLAIMS AND RETURNS:

Any shortages, damages and defects must be claimed within five (5) calendar days after receipt of goods. Inspection of the material received is your responsibility. Not doing so in the 5-day period after receipt results in waiving your right to a claim. Approval for return of goods must be approved by Madeli's Customer Service dept. A 25% restocking charge may be applicable. All requests for return of merchandise after 90 days from date of Invoice are subject to a 50% restocking charge. We reserve the right to refuse returns after 6 months from date of Invoice. A copy of the original invoice or a copy of the issued RGA must accompany returned goods. Material must be returned in original packaging, otherwise there will be a $25 repackaging fee. All returns must be made freight prepaid by sender. Product damaged during the return due to lack of proper packaging will not be credited.

 

DAMAGED OR LOST SHIPMENTS:

Any damages must be noted on shipping documents when signing for receipt of shipment. Claims for damaged or lost shipments must be made to the carrier.

 

 

Warranty

Glass Vessels, Basin & Counter Tops Limited Warranty:


1. Madeli-USA LLC guarantees all products to be free of defects in materials and workmanship for one (1) year from the original date of purchase.This warranty extends to the original purchase and first consumer owner only.
2. If a product fails due to defects in material or workmanship during the warranty period, Madeli-USA LLC will replace it.
3. Madeli-USA LLC will not be liable for any labor charges or freight cost incurred in connection with replacement of a product.

 

Glass Vessels, Basin & Counter Tops Warranty will not cover:

  1. Damage resulting from abuse, improper use, negligence or accident during or after the installation of a Madeli's product.
  2. Defects resulting from any modification or improper installation.
  3. Glass breakage.
  4. Misuse of product during ambient room temperature. If the water is too hot to touch, it's too hot to use in basin.

 

Stone Vessels, Basin & Counter Tops Warranty will not cover:
Irregularities of Hand Crafted Stone:
Due to the natural variance inherent in the marble/natural granite and the process of carving by hand from a single block of natural stone, you can expect small difference in color and size, as well as irregularity such as areas of enhanced coloration, minor pitting, and veining which add to the individual character of each basin.

 

Madeli MSV233 BARLETTA COBBLESTONE STONE VESSEL is carved from natural granite boulders. Size, shape and color will vary with each one. The exterior is left in its natural weathered state. The individual personality of each natural vessel is further expressed by anomalies such as veining, minor pitting, or areas of enhanced coloration.


NOTE:
Due to the individual personality of each MSV-233 natural vessels, every MSV-233 natural vessel will vary within an acceptable range in shape, size and color. Due to their unique quality, we recommend that our dealers see the natural vessels off their showroom floor. By doing this we can avoid disappointing customers who otherwise would not know what their stone vessel would look like until they actually receive it. This being said, we recognize that some times you will have a customer with a particular need of size, shape and/or color. If you wish to special order a Madeli MSV-233 natural vessel, we will do everything in our power to try to satisfy your requirements. Please note that an extra charge maybe assessed for the extra effort involved in fulfilling your purchase order. If the natural vessel bowl received is not acceptable to your customer, you will be given the choice to either keep the stone vessel or pay a 25% re-stocking fee plus shipping and handling.

 

Madeli's Kitchen sinks are covered by a LIFETIME LIMITED WARRANTY against defects in material and workmanship. Problems attributable to abuse, misuse, improper installation, modification of original product, use of abrasive cleaning products, exposure to corrosive chemicals, lack of maintenance or accidental damage are not covered by this warranty. Liability under all warranties expressed or implied is limited to replacement of defective goods. Madeli-USA, LLC is not responsible for any labor cost related to the replacement of damaged or defective material.


CARE AND MAINTENANCE:

Always wipe furniture dry with a damp, non-abrasive cloth. For spills on granite & marble countertops wipe clean immediately to avoid staining. Wood continues to breathe as it ages. Dry air is its worst enemy, so try to keep rooms at an even temperature with good humidity. Avoid using silicone-based polish-cleaners as they can damage the stain finish. All woods & stains change in color when exposed to excessive light. Excessive exposure may create significant changes in color.


LEGAL DISCLAIMER:

The technical data provided in this publication is a service for Madeli- USA, L.L.C. customers and consumers. Products may be changed or discontinued at Madeli- USA L.L.C's sole discretion without prior notification or obligation. While Madeli-USA L.L.C.'s efforts to provide accurate information and description of its products is of utmost importance, completeness and precision cannot be guaranteed. Madeli-USA L.L.C. is not responsible for, nor does it have any liability for any mistakes or typographical errors, including liability for incidental, consequential, or special damages. All products should be inspected and measured upon delivery before any alterations or improvements are done in preparation to installation. Madeli-USA L.L.C. assumes no liability for the use of such information or for any damages incurred through its use or application. Nothing contained in this publication is to be construed as contractual nor does it provide any form of warranty or representation on the part of Madeli-USA L.L.C. Madeli-USA L.L.C. makes no warranties, expressed or implied, including but not limited to any warranty of merchantability or of suitability for a particular purpose, as the information enclosed herein or the products described within.

 

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